FAQ - Streamon TV

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WHAT IS IPTV?
Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.

WHAT IS THE DIFFERENCE BETWEEN TRADITIONAL AND SATELLITE IPTV PROGRAMMING?
Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional satellite service.

WHAT DO I NEED TO WATCH IPTV?
To install and use the IPTV, you need the following: Stable Internet connection (recommended or higher) at least 4.0 Mbps. A functioning Smart TV or any IPTV device or simply your PC.

HOW DO I CHECK MY INTERNET SPEED & QUALITY?
Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement. http://www.speedtest.net/

CAN I USE THE IPTV AS I LIVE IN AN APARTMENT?
Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, or as a satellite TV dish cannot be installed at your home. Often traveling? Take the IPTV, and watch your favorite programs on the go or at the temporary destination.

CAN I BUY THE IPTV IF I DO NOT COME INTO CONSIDERATION FOR SATELLITE SERVICE?
Yes, you can buy and use IPTV if you do not qualify for a satellite TV service. Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at least 4.0 Mbps or higher.

I AM NOT IN OR FROM USA/CAN OR THE UK. CAN I STILL SUBSCRIBE?
Yes. Our service is available worldwide to everyone. Subscribe here.

CAN I USE MY SUBSCRIPTION ON MULTIPLE DEVICES?
Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.

WHAT PAYMENT METHODS ARE AVAILABLE?
Pay with your PayPal or Debit/Credit Card through secured payment gate

CHANNEL ISSUES?
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

BUFFERING ON CHANNELS?
Sometimes you may experience buffering due to low internet speed or high internet traffic. Cause: The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions. Resolution: Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor. If not possible, try moving the box closer to the router. Change your WI-FI channel. To avoid interference with nearby devices. If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer

ALL CHANNELS ARE BLANK?
If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device or/and router. Simply power off your device, unplug your power cable and re-plug it in.

MY M3U LINK IS NOT WORKING?
If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices. Contact us if the link does not work on your PC after troubleshooting.

Can an Android TV box device turn my TV into a smart TV?
: The answer is yes. This is because you have access to all sorts of apps from the android google playstore. It makes yours TV interactive. You can use apps like gmail, firefox, skype, and others right off your TV.

Wi-Fi or Ethernet?
We always recommend that you connect your device hardwired.

What is an Android TV Box?
An Android TV box is essentially a mini PC running an Android operating system. With various Android apps including XBMC.
Sometimes when I watch a movie it keeps buffering?
Sometimes you may experience buffering due to low internet speed, high internet traffic . If you experience buffering press "pause" for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

What is the quality of streams?
Streams quality is stable & best. We have most of the local which are offcorse stable. Their uptime is more than 10hrs. The channels quality is mix like some HD, some SD & some 4K

Is it refundable?
Yes its refundable in 3 days of usage with a valid reason.

How much time you need to send us the trial?
Mostly trials are sent to clients within 12 hours but in some conditions it may take some long.
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